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Hours of Operation
(Pacific Time)
Internet Phone Support:
(800)822-9085
(707)822-6417
M-F 8-6
Sat 10-5
Sun 9-4
Store Hours:
M-F 9-7
Sat 10-6
Sun 10-5
Closed major US holidays
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(800)822-9085 arcatapet.com (707)822-6417
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1. How to order.
2. Ordering by telephone.
3. Hours of Operation.
4. Shipping Policies.
5. Sales Tax.
6. Payment methods.
7. Accounts and Passwords.
8. Catalog Requests.
9. Return policy.
10. Out-of-stock items.
11. Privacy Statement
12. Problems using this site.
13. About Arcata Pet Supplies.
"Ordering Info," above left, is on every page and will bring you back here
if you have questions.
How to order.
Arcata Pet uses a shopping cart order system. To place an order, start with a category, or search by keywords, both in the bar at the left of this and every page.
To order any item, place a number in the
order quantity box and click "Add to shopping cart."
Repeat this process as often as you like for more items. When there are items in you cart, the View Cart link
in the Shopping Cart area at the upper right of each page will be active, and there you may delete or modify items in your cart. If you have no activity
for 6 hours your cart will normally be deleted as a security precaution.
Enter your zip code (or country) and use the View Shipping Charges
button to preview shipping options and charges.
When you have selected all of the items you want, click the Check Out
link. This will take you into the secure area, where you may send personal
information in confidence. There you will be asked for your name,
credit card information, and shipping instructions. When everything is complete,
use the submit button on the order form to send it to Arcata Pet Supplies.
Use the Specials link to see this month's great specials.
Search for a specific product by typing a word, words, or partial word in the Search Site box
and press enter on your keyboard. It will find all items with those words in the description. Searches will only
return the first 50 products found; narrow your search with additional keywords if
you get more than 50 hits.
Most orders received by 1:45 PM Pacific Time on business weekdays will be
shipped the same day, although next-day orders have an earlier cutoff, see below.
Orders received after that time or on weekends or
holidays will be shipped the next business day. You will receive a confirming
e-mail when your order has been processed that will confirm the ship day and
method. Delivery time will depend on location and shipping method.
Ordering by telephone.
You are welcome to place your order by telephone if you prefer, or if you
want immediate confirmation of availability, or if you have questions about a
particular product, or if you need product suggestions. Use (800) 822-9085 toll-free in North America, or (707)822-6417.
We are a real brick-and-mortar pet store. This means you will talk to someone who knows
pets, and knows the product.
It is very helpful for us if you make notes on item numbers when you are
browsing our online catalog, and have those numbers for us when you call.
Hours of Operation.
Store Hours M-F 9-7, Sat 10-6, Sun 10-5
Internet Operations (phone answered) M-F 8-6, Sat 10-5, Sun 9-4
All times are Pacific Time. We are closed on major US
holidays.
Shipping Policies.
We offer multiple shipping methods for each order, with charges that are equal to, or less than the retail rates charged by the carrier. Shipping charges are not a profit maker for us. You can preview the services and charges by placing items in a shopping cart and then using the Check Shipping link on the cart page. The same choices will be available on the second page during checkout. Shipping varies with weight and distance from California.
We are pleased to offer free shipping on several hundred of our products - those products are clearly marked. Free Shipping means that, if you are buying that item only, one or more options will show as *Free* when you place the item in a cart and then check the shipping cost. This option will be available to addresses in the 48 states, and for more than half of the Free Shipping products also to Alaska and Hawaii. Services that offer faster shipping times may not be free, but will be discounted by at least as much as the Free method would have cost.
When you have a cart with one or more Free Shipping products and you add items that otherwise do not have free shipping the order will still have discounted shipping; in many cases, especially if the added items are small and/or light, the shipping will still have a Free option.
Shipping of "Free Shipping" items to non-US destinations will not be free, but will be discounted in the same fashion as a cart with mixed Free and Non-Free items.
The following options are available:
United States Options:
UPS Ground. Choose this option if you want the shipment to come UPS
Ground. This option is not available outside the 48
states. Transit time varies from 2 days to Northern California locations, to typically 6 days to East Coast locations, not counting weekends and holidays.
The order cutoff point is 2:00 p.m. Pacific Time; otherwise another day in transit
may occur.
FedEx Home, and FedEx Ground. Choose this option if you want the shipment to come FedEx
Ground. This option is not available outside the 48
states. Transit time varies from 2 days to West Coast locations, to typically 5 days to East Coast locations, not counting weekends and holidays. FedEx Home is available only to residences, and is delivered Tuesday through Saturday, not on Mondays. FedEx Ground is available only to businesses, with normal Monday through Friday delivery.
The order cutoff point is 2:00 p.m. Pacific Time; otherwise another day in transit
may occur.
First Class Mail. Available only for light, small orders. Choose this option if you want the shipment to come
USPS First Class Mail. This is available to all US Postal addresses including Alaska, Hawaii, US
Territories and Possessions, and APO/FPO addresses. The order cutoff point is
1:45 p.m. Pacific Time; otherwise another day in transit may occur.
Priority Mail. Choose this option if you want the shipment to come
USPS Priority Mail. This is available to all US Postal addresses including Alaska, Hawaii, US
Territories and Possessions, and APO/FPO addresses. *The Post Office says Priority
Mail is "2-3 days," but our experience is that it is usually longer. To the East Coast it may take more than a week; there are no delivery times guaranteed. The order cutoff point is
1:45 p.m. Pacific Time; otherwise another day in transit
may occur.
FedEx SmartPost. This is often the least expensive option for packages in the 1 to 9 pound range. It is also the slowest, at least two business days longer than Ground and often much longer than that, with delivery time not guaranteed. It is transported by FedEx, then delivered by the Post Office. Tracking is available, and you may see your package move to a number of odd places enroute to you, often not the shortest route as it uses unused capacity in the FedEx system. It is available to P.O. Boxes. A good choice when time does not matter, but NOT a good choice when you need to know when your order will arrive! This option is not available outside the 48 states. The order cutoff point is 2:00 PM Pacific Time; otherwise another day in transit may occur. Addresses must be able to receive mail in order to use SmartPost.
The shipping/handling charges for UPS and FedEx Air shipments are based on weight or dimension-weight for large, light boxes.
FedEx Express Saver. Choose this option for delivery by FedEx Express Saver. This
option is not available outside the 48 states. The 3-Day transit time does not
include weekends or holidays. The
order cutoff point is 2:00 p.m. Pacific Time; otherwise another day in transit
may occur.
UPS 3-Day. Choose this option for delivery by UPS 3-Day Select. This
option is not available outside the 48 states. The 3-Day transit time does not
include weekends or holidays. The
order cutoff point is 2:00 p.m. Pacific Time; otherwise another day in transit
may occur.
UPS 2-Day. Choose this option for delivery by UPS 2nd Day Air. This
option is available to all 50 states plus Puerto Rico. The 2-Day transit time does not
include weekends or holidays. The
order cutoff point is 2:00 p.m. Pacific Time; otherwise another day in transit
may occur.
FedEx 2-Day. Choose this option for delivery by FedEx 2nd Day Air. This
option is available to the 48 states only. The 2-Day transit time does not
include weekends or holidays. The
order cutoff point is 2:00 p.m. Pacific Time; otherwise another day in transit
may occur.
UPS Next Day. Choose this option for delivery by UPS Next Day Air. This
option is available to all 50 states and Puerto Rico. The 1-Day transit time does not
include weekends or holidays (except see Saturday Delivery below). The
order cutoff point is 1:00 p.m. Pacific Time; otherwise another day in transit
may occur.
FedEx Next Day. Choose this option for delivery by FedEx Next Day Air. This
option is available to the 48 states only. The 1-Day transit time does not
include weekends or holidays (except see Saturday Delivery below). The
order cutoff point is 2:00 p.m. Pacific Time; otherwise another day in transit
may occur.
UPS Next Day Saturday Delivery. This option is available to most cities, and
is only offered if the shipping day is a Friday. The
order cutoff point is 1:00 p.m. Pacific Time. The charge will be higher
than standard next-day rates.
FedEx Next Day Saturday Delivery. This option is available to most cities, and
is only offered if the shipping day is a Friday. The
order cutoff point is 2:00 p.m. Pacific Time. The charge will be higher
than standard next-day rates.
Express Mail. Choose this option for delivery by Express Mail. This
option is available to all 50 states plus Puerto Rico.
Express mail is 2 days to most areas; we are in a remote area, and next-day delivery is never guaranteed. Delivery
can occur on Saturday, Sunday, and holidays. The
order cutoff point is 11:00 a.m. Pacific Time; otherwise another day in transit
may occur.
International options:
International Mail. Choose this option for delivery by International
Air Mail (Postal mail). Shipping/handling charges will include postage plus insurance. Transit time
for most locations is 7-14 days, but may vary with customs delays.
Global Economy (Surface). The postal system no longer has a surface/economy option.
Express Mail International. Choose this option for delivery by Express Mail. This
option is available to many countries in their entirety, and major cities in most countries.
Express mail is typically 3-5 days in transit, but may vary with customs delays.
Sales Tax.
Arcata Pet Supplies is located in Arcata, California, and we must charge sales tax of 8.25% on all orders shipped to California addresses. No sales tax is charged for shipments to any other state or to other countries.
Payment Methods.
Arcata Pet Supplies accepts VISA, Master Card, American Express, and Novus (Discover)
credit cards on our in-house secure server. The order form uses state-of-the-art security to protect your
credit information, but you are also welcome to submit your credit card number by
telephone. If doing so, please use the order form to place your order but
leave the credit card information blank. Place a call to (800) 822-9085. This is
a direct, toll-free call to Arcata Pet Supplies, and is generally answered 9-5 Pacific Time,
7-days per week. If no one is available, the line is answered by machine.
We also accept orders using PayPal. The PayPal
system lets you use a trusted middleman to handle your payment, and is free for personal use. There is a
checkbox on our checkout form to indicate that you will be using PayPal. If you use this checkbox there will be a PayPal button at the bottom of the final checkout page that will take you to PayPal to make your payment. If we don't receive payment soon after your order is placed we will send a money request via PayPal. We will reserve the product and
guarantee the price for one week from the date of the order while we wait for your payment to be received.
There is also a checkbox on our checkout form to indicate that you will be sending
a check or money order. You will receive an e-mail with the
exact amount to send, but this e-mail will not occur until we have pulled the product for you. Payment address
information will be in the e-mail. We will reserve the product and guarantee the price for two weeks from the
date of the order while we wait for your payment to be received.
Non-US customers may pay by wire transfer. E-mail for bank account information. There will
be additional bank charges involved.
Sorry, no C.O.D. shipments.
Accounts and Passwords
We offer customers the option of establishing a passworded account based on an
e-mail address. After establishing an account, information is pulled from the
most recent order placed by that account and the checkout form is pre-filled.
Additionally, credit card info does not need to be retransmitted with each order.
E-mail addresses collected for this purpose are not used by us to send anything that
is not related to the account process or an order placed. E-mail addresses are held as
private information and not shared with any outside source. We never send unsolicited
e-mail, and the account e-mail address has nothing to do with our monthly mailing of
specials information, which must be separately requested.
Accounts are completely optional and failure to establish an account will not
change your ability to order from Arcata Pet Supplies.
Account holders are also able to access information
on their most recent orders, including tracking info.
Catalog Requests
We are sorry, but Arcata Pet Supplies does not produce a print catalog. Information presented
here is dynamic, and committing it to print removes one of the most important
parts of the internet ordering experience - access to absolutely current information.
Return Policy.
Our policy is to accept returns of any item within
30 days of your receipt of the order. We will refund shipping costs if the return is
the result of our error or the product is defective.
Please put a copy of the original packing slip in the carton
and wrap the package securely. For your protection, please use UPS or Insured Parcel Post
for shipment. Please specify whether the return is for refund or a replacement product.
For sized items such as dog
collars, please leave all tags attached when trying the item on the pet.
Send your returns to:
Arcata Pet Supplies
Returns Department
600 F Street
Arcata, CA 95521-6301
Out-of-stock items.
Our inventory is "real-time," and when an item is out of stock the Add-To-Cart button
will not be available for the item. Likewise, if you attempt to order more of an item
than we have in stock, the system will prevent you from doing so and will advise you of the
actual number available. Occasionally human error may cause this process to be inaccurate, but
that is not common. If that happens, we will not automatically back-order
items which are not available when your order is shipped. We will notify you of the shortage, and
give you the opportunity to direct us regarding the out of stock item.
Privacy Statement.
We respect our customer's privacy. Customer information is not shared with any other party.
We will not send any unsolicited mail (electronic or otherwise) other than those associated with orders placed. Our
monthly specials mailing goes only to those who have signed up for it, and we will immediately
remove any e-mail address when we are asked to do so.
Problems using this site.
If you are having problems using this site, please Click Here for
information on possible problems and what to do about them.
About Arcata Pet Supplies.
Arcata Pet Supplies has been in continuous business since August of 1972, with the current ownership since the end of 1976. See more info here. We are located at 600 F Street, in Arcata, California. Arcata is on
the coast north of Eureka, and is the home of Humboldt State University. We are open
everyday, including weekends, closing only for major holidays. You are welcome to visit
and browse anytime you are on the scenic Northcoast.
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