(not required to buy):
Internet Phone Support:
Closed major US holidays
| (800)822-9085 arcatapet.com (707)822-6417 |
1. How to order.
2. Ordering by telephone.
3. Hours of Operation.
4. Shipping Policies.
5. Sales Tax.
6. International Duties and Taxes.
7. Payment methods.
8. Accounts and Passwords.
9. Catalog Requests.
10. Return policy.
11. Out-of-stock items.
12. Privacy Statement
13. Problems using this site.
14. About Arcata Pet Supplies.
How to order.
Arcata Pet uses a shopping cart order system. To place an order, start with a category, or search by keywords, both in the bar at the left of this and every page.
To order any item, place a number in the
order quantity box and click "Add to shopping cart."
Repeat this process as often as you like for more items. When there are items in you cart, the View Cart link
in the Shopping Cart area at the upper right of each page will be active, and there you may delete or modify items in your cart. If you have no activity
for 6 hours your cart will normally be deleted as a security precaution.
Enter your zip code (or country) and use the View Shipping Charges
button to preview shipping options and charges.
When you have selected all of the items you want, click the Check Out
link. This will take you into the secure area, where you may send personal
information in confidence. There you will be asked for your name,
credit card information, and shipping instructions. When everything is complete,
use the submit button on the order form to send it to Arcata Pet Supplies.
Search for a specific product by typing a word, words, or partial word in the Search Site box
and press enter on your keyboard. It will find all items with those words in the description. Searches will only
return the first 50 products found; narrow your search with additional keywords if
you get more than 50 hits.
Ordering by telephone.
You are welcome to place your order by telephone if you prefer, or if you
want immediate confirmation of availability, or if you have questions about a
particular product, or if you need product suggestions. Use (800) 822-9085 toll-free in North America, or (707)822-6417.
We are a real brick-and-mortar pet store. This means you will talk to someone who knows
pets, and knows the product.
It is very helpful for us if you make notes on item numbers when you are
browsing our online catalog, and have those numbers for us when you call.
Hours of Operation.
Store Hours M-F 9-7, Sat 10-6, Sun 10-6
Internet Operations (phone answered) M-F 8-6, Sat 10-5, Sun 10-5
All times are Pacific Time. We are closed on major US
We are pleased to offer free shipping on our products to customers in the 48 states. Orders shipped to Alaska, Hawaii, or the US territories will have subsidized shipping that in some, but not all, cases will result in Free Shipping as well.
Similarly shipping to non-US destinations will be discounted but generally will not be free.
Orders received by 2:30pm Pacific Time will generally be shipped that day, and tracking will be provided by e-mail.
Arcata Pet Supplies is located in Arcata, California, and we must charge sales tax of 8.5% on all orders shipped to California addresses. No sales tax is charged for shipments to any other state or to other countries.
International Duties and Taxes.
On international orders, the recipient is responsible for payment of applicable duties, taxes (VAT) and other fees. Please contact your Customs office for information on duties, taxes and restricted items.
Arcata Pet Supplies accepts VISA, Master Card, American Express, and Novus (Discover)
credit cards on our in-house secure server. The order form uses state-of-the-art security to protect your
credit information, but you are also welcome to submit your credit card number by
telephone. If doing so, please use the order form to place your order but
leave the credit card information blank. Place a call to (800) 822-9085. This is
a direct, toll-free call to Arcata Pet Supplies, and is generally answered 9-5 Pacific Time,
7-days per week. If no one is available, the line is answered by machine.
We also accept orders using PayPal. The PayPal
system lets you use a trusted middleman to handle your payment, and is free for personal use. There is a
checkbox on our checkout form to indicate that you will be using PayPal. If you use this checkbox there will be a PayPal button at the bottom of the final checkout page that will take you to PayPal to make your payment. If we don't receive payment soon after your order is placed we will send a money request via PayPal. We will reserve the product and
guarantee the price for one week from the date of the order while we wait for your payment to be received.
There is also a checkbox on our checkout form to indicate that you will be sending
a check or money order. You will receive an e-mail with the
exact amount to send, but this e-mail will not occur until we have pulled the product for you. Payment address
information will be in the e-mail. We will reserve the product and guarantee the price for two weeks from the
date of the order while we wait for your payment to be received.
Non-US customers may pay by wire transfer. E-mail for bank account information. There will
be additional bank charges involved.
Sorry, no C.O.D. shipments.
Accounts and Passwords
We offer customers the option of establishing a passworded account based on an
e-mail address. After establishing an account, information is pulled from the
most recent order placed by that account and the checkout form is pre-filled.
Additionally, credit card info does not need to be retransmitted with each order.
E-mail addresses collected for this purpose are not used by us to send anything that
is not related to the account process or an order placed. E-mail addresses are held as
private information and not shared with any outside source. We never send unsolicited
Accounts are completely optional and failure to establish an account will not
change your ability to order from Arcata Pet Supplies.
Account holders are also able to access information
on their most recent orders, including tracking info.
We are sorry, but Arcata Pet Supplies does not produce a print catalog. Information presented
here is dynamic, and committing it to print removes one of the most important
parts of the internet ordering experience - access to absolutely current information.
Our policy is to accept returns of any item within
30 days of your receipt of the order. We will refund shipping costs if the return is
the result of our error or the product is defective.
Please put a copy of the original packing slip in the carton
and wrap the package securely. For your protection, please use UPS or Insured Parcel Post
for shipment. Please specify whether the return is for refund or a replacement product.
For sized items such as dog
collars, please leave all tags attached when trying the item on the pet.
Send your returns to:
Arcata Pet Supplies
600 F Street
Arcata, CA 95521-6301
Our inventory is "real-time," and when an item is out of stock the Add-To-Cart button
will not be available for the item. Likewise, if you attempt to order more of an item
than we have in stock, the system will prevent you from doing so and will advise you of the
actual number available. Occasionally human error may cause this process to be inaccurate, but
that is not common. If that happens, we will not automatically back-order
items which are not available when your order is shipped. We will notify you of the shortage, and
give you the opportunity to direct us regarding the out of stock item.
Problems using this site.
If you are having problems using this site, please Click Here for
information on possible problems and what to do about them.
About Arcata Pet Supplies.
Arcata Pet Supplies has been in continuous business since August of 1972, with the current ownership since the end of 1976. See more info here. We are located at 600 F Street, in Arcata, California. Arcata is on
the coast north of Eureka, and is the home of Humboldt State University. We are open
everyday, including weekends, closing only for major holidays. You are welcome to visit
and browse anytime you are on the scenic Northcoast.